000036293 - RSA Identity Governance & Lifecycle Attribute Change Rule for Managed Attributes with argument "Set to old value of" does not update attributes correctly. 

Document created by RSA Customer Support Employee on Apr 30, 2018
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000036293
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition:  6.9.1, 7.0.0, 7.0.1, 7.0.2, 7.1.0

 
IssueRSA Identity Governance & Lifecycle Attribute Change Rule for Managed Attributes with the argument Set to old value of does not update attributes correctly.   An Attribute Change Rule for Managed Attributes with the argument Set to old value of sets the attribute value correctly only for the first user matched by the rule. For other users matched by the rule the attribute value is not updated and retains its original value.   This may be reported by users as the Attribute Change Rule failing intermittently.
CauseThis issue will occur if more than one user matches the Attribute Change Rule.   The system compares the current value of the attribute with the last collected value of the attribute correctly only for the first user.  
ResolutionThis issue is resolved in the following patches.
  • RSA Identity Governance & Lifecycle 6.9.1:  Please upgrade to a supported version.
  • RSA Identity Governance & Lifecycle 7.0.0:  Please upgrade to 7.0.2 or 7.1.0 and apply the appropriate patch.
  • RSA Identity Governance & Lifecycle 7.0.1:  Please upgrade to 7.0.2 or 7.1.0 and apply the appropriate patch.
  • RSA Identity Governance & Lifecycle 7.0.2:  Resolved in 7.0.2 P07.
  • RSA Identity Governance & Lifecycle 7.1.0:  Resolved in 7.1.0 P01.



 
WorkaroundThere is no known workaround for this issue.   The issue only occurs for Attribute Change Rules where the Action is Update managed attribute value and the operator is Set to old value of.  Try to avoid rules that use this action type. 
User-added image
NotesNote that the Rule fires correctly, it is only the values that are set incorrectly.  Other attribute changes managed by the Rule other than those specified are not affected.

Attachments

    Outcomes