000036310 - Cannot avoid circuit breaker abort for scheduled Identity Data Collector (IDC) collections in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 1, 2018
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Article Number000036310
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition:  All
IssueThe circuit breaker ignores threshold settings if all identities in an Identity Data Collector (IDC) are deleted and no new users are created.
CauseThis is a divide-by-zero issue. The percentage of change is equal to:
(number of items added/changed/deleted)  /  (number of items in total).

For example, 

  • If there were 200 accounts last time, and this time 150 of them are unchanged, but 50 have been deleted, you end up with 50/150, or 33% change.
  • If there were 200 accounts last time, and this time 200 of them have been deleted, leaving 0, you end up with 200/0, which is not a valid equation.
ResolutionLeave a dummy entry in the data source (i. e., a user record that is always created) and set the circuit breaker to 100%.