000036233 - Error message "Unhandled exception occured: [Script: CreateTaskScript]" when processing Advanced Workflow Records in RSA Archer

Document created by RSA Customer Support Employee on May 4, 2018
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Article Number000036233
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Advanced Workflow
RSA Version/Condition:
Platform: Windows
IssueThe Advanced Workflow processing for the record goes into an Error state and the following error is logged:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
<System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
  <SubType Name="Error">0</SubType>
  <TimeCreated SystemTime="2018-04-09T14:27:50.6966265Z" />
  <Source Name="Archer.NET" />
  <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
  <Execution ProcessName="WpServiceHost" ProcessID="3636" ThreadID="12916" />
    <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
     <Description>Unhandled exception occured: [Script: CreateTaskScript] [NodeId: 36003:CUST] [JobId: 2527:CUST] [ProcRef: e9a50260eeb5d590]</Description>
---------- Exception ----------
Failed to save a task:
<?xml version="1.0" encoding="utf-16"?><ValidationMessage><Key>ValidationMessageTemplates:RequiredField</Key><Severity>Critical</Severity><Reason>ContentSaveValidation</Reason><Validator>ArcherTech.Kernel.ErrorHandling.Rules.TextFieldRequiredRule, ArcherTech.Kernel, Version=, Culture=neutral, PublicKeyToken=null</Validator><XmlData>&lt;ROOT&gt;&lt;RelatedFieldId order="1"&gt;2247&lt;/RelatedFieldId&gt;&lt;/ROOT&gt;</XmlData></ValidationMessage>
   at ArcherTech.Services.WorkflowService.Scripts.Scripts.Task.SaveTaskCommand`1.Execute(T context)
   at ArcherTech.Utility.ExecutionTask.CompositeCommand`1.Execute(T context)
   at ArcherTech.Utility.ExecutionTask.CompositeCommand`1.Execute(T context)
   at ArcherTech.Utility.ExecutionTask.PlanExecutionCommand`1.Execute(T context)
--- End of stack trace from previous location where exception was thrown ---
   at ArcherTech.Services.WorkflowService.Scripts.Scripts.Task.FailCreateTaskCommand.Execute(CreateTaskScriptContext context)
   at ArcherTech.Utility.ExecutionTask.PlanExecutionCommand`1.Execute(T context)
   at ArcherTech.Services.WorkflowService.Scripts.CreateTaskScript.Execute(ScriptContext scriptContext)
   at ArcherTech.Services.WorkflowService.Scripts.ScriptController.Run[T](IWorkpointScript workpointScript)</Message>
CausePossible causes:
  • There is a User Action node in the Advanced Workflow path of the record.
  • The User Action node is configured to Create Tasks.
  • Task Management application has been modified from the out of the box default.
  • Task Management application has had additional fields marked as required.
  • The Advanced Workflow fails to create the Task record because it does not have the data for the required field.
  • The Advanced Workflow for the record is rolled back 1 or more nodes and marked to be in an error state.
ResolutionOnly the out-of-the-box fields below should be marked as required in the Task Management application or it may cause Workflow nodes that create Tasks to fail.
  • Subject {C1684FA0-C282-43F8-87C5-B2F518710E93}
  • Priority {934E59CB-8D91-44CF-9941-1ACD1E3DCECA}
  • Status {9E559DFC-B374-4EC7-BF00-1ECC8F2683A3}

Perform the steps  below to correct the issue.
  1. Navigate to Administration -> Applications -> Task Management -> Layout.
  2. Look for the field (both on and off layout) marked with a red asterisk which indicates the field is required.
  3. Confirm the field is not one of the out-of-the-box required fields in Task Management
  4. Edit the field and uncheck the Required Field option.
  5. Save the field.