|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||With several different hardware platforms, it may become important to know your exact hardware. For example, an Intel server, an older End of Product Support, EOPS Dell R710 or the newer Dell R640?|
Dell models typically have a service tag is visible from the back, and Intel models have a pull-out tab on the front.
However, it is not always easy to get into the server room. This article provides administrators with a command that can be run remotely.
One or two lines should be displayed in the output, as shown above. Use the following table to determine the hardware platform for your appliance:
|Notes||If in doubt about what to search or grep for from dmidecode, send the entire dmidecode output to a file and send the file to RSA Customer Support.|
Then use WinSCP of other SCP app to copy the file of the AM server to your PC so that you can send it to RSA Customer Support.
Sometimes you need this output for Power Supply serial numbers or disk drive model information.
Other option on Intel hardware
dmidecode |grep "Asset Tag: F"
Asset Tag: FC6RS142200072_100-200-313-03_FFF
dmidecode |grep Serial
Serial services are supported (int 14h)
Serial Number: FC6RS140700002
Serial Number: QSGR34601556
Serial Number: FC6CH140700195