000036326 - How can I view support cases opened by my team within the Case Management portal on RSA Link?

Document created by RSA Customer Support Employee on May 7, 2018
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Article Number000036326
Applies ToRSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: Case Management (community.rsa.com/cases)
Platform: Web Browser
IssueWhen I log in to the Case Management portal on RSA Link I am only able to view the support cases that I have opened.  I would like to have the ability to view the support cases opened by the colleagues on my team as well.
ResolutionIf you would like to view support cases opened by other users associated with your company account then you can request access by contacting RSA Customer Support and referencing this article.

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