000035648 - RSA Authentication Manager Web Tier installation fails with the following error: The directory already exists!

Document created by RSA Customer Support Employee on May 14, 2018
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Article Number000035648
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.x
IssueThe RSA Authentication Manager web tier is being reinstalled.  An issue exists where the installer appears to allow for overwriting files when selecting Option 1; however the installation does not complete.
CauseThere is a problem with option 1 overwriting files.
ResolutionTo  resolve the issue,
  1. Quit the installer via option 2.  Locate and delete the path specified in the earlier install attempt.  See the example below


Specify the installation folder location: [/opt/RSASecurity/RSAAuthenticationManagerWebtier/]
>/rsawebtier/

**
**ERROR: Folder Exists
**

The directory already exists! Are you sure you want to install here and possibly overwrite existing files?

Enter 1 to continue, 2 to quit, 3 to retry.: [1]


There is also an uninstall script located in /opt/RSASecurity/RSAAuthenticationManagerWebtier.  To run it, escalate to root and run uninstall.sh.

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