000036255 - Installation of RSA Identity Governance & Lifecycle 7.0.2 fails during WildFly install/config phase with jboss-modules.jar file access error

Document created by RSA Customer Support Employee on May 15, 2018Last modified by RSA Customer Support Employee on May 15, 2018
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Article Number000036255
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition:  Any
Platform:  Any

IssueInstallation of RSA Identity Governance & Lifecycle 7.0.2 fails almost at last phase -Updating System Values, but failed to start ACM
Waiting for RSA Identity Governance and Lifecycle to start..... 
The RSA Identity Governance and Lifecycle server is not running and is not in a starting state

The issue been noticed with the WildFly configuration/Installation. 

The stdout.log throws the following error:
Error: Unable to access jarfile /home/oracle/wildfly/jboss-modules.jar

The jboss-modules.jar file is missing from /home/oracle/wildfly/, indicating that the WildFly install didn't complete successfully.
User-added image
CauseThe wildfly-8.2.0.Final.tar in /tmp/aveksa/packages is corrupted.
  1. Login to the system as root.
  2. Download a new wildfly-8.2.0.Final.tar and copy to /tmp/aveksa/packages.
  3. Verify that the downloaded .tar file/package is not corrupted.
  4. Navigate /tmp/aveksa/packages and run the following command to list the packages and indicates if errors were detected:

cd /tmp/aveksa/packages
tar -tvf wildfly-8.2.0.Final.tar

  1. Verify the integrity of all other required packages.  Run the following commands in the /tmp/aveksa/packages directory:

  • On all downloaded .tar.bz2 files:

tar -jtvf

  • On all downloaded .zip files:

unzip -t

  1. Uninstall acm (uninstall previous install to start fresh):
    1. Navigate to /tmp/aveksa/staging/deploy.
    2. Run the following command to start the uninstall:

./uninstall.sh -afx

Use the -afx option if you have the Access Fulfillment Express (AFX) module.

  1. Remove the existing staging directory:

rm -rf /tmp/aveksa/staging/

  1. Create a new staging directory:

mkdir -p /tmp/aveksa/staging

  1. Extract the Aveksa package in the new staging directory:

cd /tmp/aveksa/staging
tar -jxvf /tmp/aveksa/packages/aveksa-<product-version>.tar.bz2

  1.  Change to the staging directory:

cd /tmp/aveksa/staging

  1. Perform the installation:

/install.sh -afx

  1. Verify the installation completed successfully.