000036350 - Master reports listing will not filter the page correctly and the Add New screen is blank in RSA Archer 6.x

Document created by RSA Customer Support Employee on May 16, 2018Last modified by RSA Customer Support Employee on May 21, 2018
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Article Number000036350
Applies ToRSA Product Set: Archer (On-Premise)
RSA Product/Service Type: Reports
RSA Version/Condition: 6.x
IssueMaster report listing will not filter the page correctly.  The Add New Report section in Master Reports also shows blank screen.

User-added image

When Siteminder is turned off this works correctly.
ResolutionThese characters must be disabled by the customer's Siteminder team in order to resolve the issue:

Standard CSS blocked character sets .example.com : ( ACO Parameter   list ):
BadCssChars     %28,%29,%3c,%3e,%22,%27,%3b,%7b,%7d,%5b,%5d    
BadUrlChars     //,./,/.,/*,*.,~,\,%00-%1f,%7f-%ff,%25,%0a,%0d,/%09/,%09      
BadQueryChars   /%09/,/%09,%28,%29,%3c,%3e,%22,%27,%3b,%7b,%7d,%5b,%5d,%00    
BadFormChars    <,>,%22,&,},{,(,)

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