000036369 - RSA Customer Support employee only sees the Search tab in the Case Management portal

Document created by RSA Customer Support Employee on May 19, 2018
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Article Number000036369
Applies ToRSA Customer Support Employees
IssueWhen accessing the Case Management portal on RSA Link, the RSA Customer Support employee only sees the Search tab and not the other tabs such as Create Case, My Team, Subscriptions, etc.

User-added image
CauseThis issue occurs because of a misconfiguration of the user account that must be manually corrected.
ResolutionThe employee should contact the RSA Customer Relations Desk (CRD) team or engage the RSA Link team for assistance is resolving the issue.
This article should be referenced when engaging the CRD or RSA Link team as they will be utilizing the instructions in this article's internal fields to correct the configuration discrepancy.