000036357 - AFX Server on a WildFly cluster fails to start with 'Cannot connect to RSA Identity Governance and Lifecycle. The watchdog will start AFX when it can connect' error in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 23, 2018Last modified by RSA Customer Support Employee on Feb 14, 2020
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000036357
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0, 7.1.1
Platform: WildFly cluster
 
IssueWhen Access Fulfillment Express (AFX) is installed on the local server in an RSA Identity Governance & Lifecycle WildFly clustered deployment, the AFX Server fails to start:
 
$ afx start
Cannot connect to RSA Identity Governance and Lifecycle. The watchdog will start AFX when it can connect to RSA Identity Governance and Lifecycle.

 


  • The RSA Identity Governance & Lifecycle application and database are running.
  • You are executing afx start as the afx user.
CauseThe AFX startup script /home/oracle/AFX/bin/afx_server checks to make sure RSA Identity Governance & Lifecycle is running before proceeding with the AFX startup. This problem occurs because the AFX startup script incorrectly identifies the clustered installation as a standalone installation when performing the status check.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
  • RSA Identity Governance & Lifecycle 7.0.2 P14
  • RSA Identity Governance & Lifecycle 7.1.0 P07
  • RSA Identity Governance & Lifecycle 7.1.1 P02
  • RSA Identity Governance & Lifecycle 7.2
WorkaroundUse the afx restart command instead of the afx start command on a Wildfly cluster. The afx restart command does not have this issue because it bypasses the status check. Execute this command as the afx user.
 

afx restart

Attachments

    Outcomes