000036357 - RSA Identify Governance & Lifecycle Access Fulfillment Express (AFX) server fails to start using the afx start command with error:  Cannot connect to RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on May 23, 2018
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Article Number000036357
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0
IssueWhen Access Fulfillment Express (AFX) is installed on the local server in a WildFly clustered deployment, the RSA Identify Governance & Lifecycle AFX server fails to start using the afx start command.   

The following error message is displayed even if Aveksa Compliance Manager (ACM) is running and the AFX instance never starts:
 
oracle@node1$ afx start
Cannot connect to RSA Identity Governance and Lifecycle. The watchdog will start AFX when it can connect to RSA Identity Governance and Lifecycle.
CauseThe startup script /home/oracle/AFX/bin/afx_server incorrectly identifies the clustered installation as a stand alone installation and the status check to see if acm is running fails in this situation. 
ResolutionThis issue will be addressed in a future patch.   
WorkaroundThe afx command afx restart does not have this issue.  The restart command will start afx if it is not already started.  Use the afx restart command instead of afx start on a WildFly Cluster.


[oracle@acm-701rh ~]$ afx restart
Restarting AFX Server:Setting MULE_HOME to /home/oracle/AFX/esb...

Checking Aveksa OEM ESB License for AFX...
MULE_HOME is set to /home/oracle/AFX/esb
Stopping Mule Enterprise Edition...
Mule Enterprise Edition was not running.
----
INFO: Using default configuration
(you can configure options in one of these file: /etc/default/activemq /home/oracle/.activemqrc)

INFO: Invoke the following command to create a configuration file
/home/oracle/AFX/activemq/bin/activemq setup [ /etc/default/activemq | /home/oracle/.activemqrc ]

INFO: Using java '/etc/alternatives/java_sdk_1.7.0/bin/java'
ActiveMQ not running
----
MMC Console is not running.
INFO: Using default configuration
(you can configure options in one of these file: /etc/default/activemq /home/oracle/.activemqrc)

INFO: Invoke the following command to create a configuration file
/home/oracle/AFX/activemq/bin/activemq setup [ /etc/default/activemq | /home/oracle/.activemqrc ]

INFO: Using java '/etc/alternatives/java_sdk_1.7.0/bin/java'
INFO: Starting - inspect logfiles specified in logging.properties and log4j.properties to get details
INFO: pidfile created : '/home/oracle/AFX/activemq/data/activemq.pid' (pid '8397')
----
MULE_HOME is set to /home/oracle/AFX/esb
Starting Mule Enterprise Edition...
Waiting for AFX applications to start...
AFX applications started.
done

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