|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.1 SP 1 or later
|Issue||The Authentication Manager primary instance is reporting a status other than Online for a web tier deployment running on supported Red Hat platforms. For example, Offline, Pending Connection or Reinstall Required, and further investigation is required.|
|Resolution||The shell script attached to this article will attempt to find the Web Tier installation directory, as well as look up the Authentication Manager, Web Tier and Virtual Host fully qualified host names from the Web Tier configuration. Next, the shell script will perform name resolution of the fully qualified host names and check the status of ports 7022/TCP and the virtual host port, which by default is 443/TCP.|
If you do not change the privileges of the local account, then the following message appears: You must be the root user to use this program; exiting...
Example output:will be in the following format:
|Notes||Page 57 of the RSA Authentication Manager 8.2 SP1 Setup and Configuration Guide provides information on supported Red Hat Enterprise Linux operating systems.|
Red Hat Enterprise Linux version 7.4 is now supported with RSA Authentication Manager 8.2 SP1 Patch 7 Web Tier software. Refer to page 2 of the RSA Authentication Manager 8.2 SP1 Patch 7 Web-Tier Readme.