000036128 - "Failed to retrieve meta keys" error is displayed while investigating using a newly created user other than admin in RSA Security Analytics

Document created by RSA Customer Support Employee on May 29, 2018Last modified by RSA Customer Support Employee on Mar 26, 2019
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Article Number000036128
Applies To
RSA Product Set: NetWitness Logs & Packets
   RSA Product/Service Type: Security Analytics UI, Investigation
   RSA Version/Condition: 10.6.x,11.x
   Platform: CentOS
   O/S Version: 6,7
IssueWhen you try to investigate using a newly created user other than admin it fails with the following ambiguous error message:

"Failed to retrieve meta keys" 
User-added image
Resolution This error message is seen while the investigation could be due to user permission not added correctly to the services.

To get this error fixed you must add a service role when you have added a:
  • Service user or users that requires a new set of permissions.
  • Custom role on Security Analytics server because trusted connections require that the same custom role exists both on the server and on each service the custom role will access. The names must be identical. For example, if you add a JuniorAnalysts role on the server then you must add a Junior Analysts role on each service the role will access. 
To add a service user role and assign permissions to it:

In the Security Analytics menu, select Administration > Services.
Select a service > View > Security.
User-added image

The Security view for the selected service is displayed with the Users tab open.
Select the Roles tab and click the plus icon (+).
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The Services Security view is displayed and five pre-configured roles are already listed. 
Click plus icon (+), type the Role Name and press Enter.
User-added image
The Role Name is displayed above in a list of Role Permissions.
Select each permission the role will have on the service. 
Click Apply.
The role is added to the service immediately. You can add service users to it in the Users tab.