000036301 - Selective authentication with RSA Authentication Agent 8.0 for Web for IIS where challenge groups are not working

Document created by RSA Customer Support Employee on May 31, 2018
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Article Number000036301
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Agent for Web for IIS
RSA Version/Condition: 8.x
IssueAfter setting a group to be challenged or exempted from challenge in the via Control Panel > RSA Authentication Agent, the update to the challenge settings update is not working.
CauseThe RSA Pipe Service needs to be restarted.  Running just an iisreset is not sufficient.
ResolutionRestart both the RSA Pipe Service and RSA Pipe Service32 through services.msc interface:
User-added image
WorkaroundAs an alternative to restarting the two pipe services, you can reboot the Windows server as whole