Article Content
Article Number | 000036301 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: RSA Authentication Agent for Web for IIS RSA Version/Condition: 8.x |
Issue | After setting a group to be challenged or exempted from challenge in the via Control Panel > RSA Authentication Agent, the update to the challenge settings update is not working. |
Cause | The RSA Pipe Service needs to be restarted. Running just an iisreset is not sufficient. |
Resolution | Restart both the RSA Pipe Service and RSA Pipe Service32 through services.msc interface: |
Workaround | As an alternative to restarting the two pipe services, you can reboot the Windows server as whole |