000036449 - "Generate Self Assessment" Fails in assessment campaign application in RSA Archer

Document created by RSA Customer Support Employee on Jun 19, 2018Last modified by RSA Customer Support Employee on Jul 12, 2018
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Article Number000036449
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.2.0.8 +
 
IssueIn Assessment campaign application, clicking on  "Generate Self-Assessment" button does not create the assessment. Produces a log reference id.

The following appears in the log associated with the log reference id:

**SA:Error while create campaign

 

CauseThe configuration file still points to non ssl advanced workflow url in an environment where AWF is configured with SSL.
ResolutionThis happens to only Assessment campaign application as Advanced Workflow was fully functional in newly created Applications as well as existing and is restricted to environments which use advanced workflow with SSL.

Issue is fixed by commenting out the below line when AWF is being used with SSL: 

<RSA Archer installation directory>\RSA Archer\Services\Workpoint\conf\templates\WpServiceHost.exe.config. 

<!-- ************************* ARCHER SPECIFIC CONFIGURATION ****************************** --> 
<appSettings> 
<add key="workflowBaseUrlOverride" value="http://localhost:8000/workpoint/rest/" /> 
</appSettings> 
<!-- ********************** END OF ARCHER SPECIFIC CONFIGURATION ************************** --> 
<!-- ************************* ARCHER SPECIFIC CONFIGURATION ****************************** --> 

Note: This needs to be done on all the servers where an advanced workflow is running.

Once done, Please restart the Advanced workflow services and IIS. Try to generate the campaign again.

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