|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Access Fulfillment Express (AFX), User Interface
RSA Version/Condition: 7.0.2 and higher
|Issue||A once working AFX server goes into a state of not running and all the connectors are in a stopped state.|
|Cause||There is a locking problem with the T_AV_AFX_SERVER_AGENT table which is an internal database table that logs information about the AFX agent that runs the AFX server.|
A product defect has been raised with engineering on this issue.
|Resolution||Engineering is working on a permanent fix for this issue.|
|Workaround||To resolve this problem, the database needs to be restarted, as well as RSA Identity Governance & Lifecycle and AFX in the proper order, as shown here:|