|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.2, 7.1.0
|Issue||A once-working AFX server goes into a state of Not running and all the AFX connectors are in a Stopped state.|
Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
|Cause||There is a locking problem with the T_AV_AFX_SERVER_AGENT table which is an internal database table that logs information about the AFX agent that runs the AFX server.|
|Resolution||This issue is resolved in RSA Identity Governance & Lifecycle 7.1.0 P03.|
This patch updates the persistence layer which prevents deadlocks when updating the T_AV_AFX_SERVER_AGENT table (and other tables).
Unfortunately due to the complexity of the fix for this issue, this issue cannot be back-ported to 7.0.2.
|Workaround||To workaround this problem, the database, the RSA Identity Governance & Lifecycle application, and AFX need to be restarted. As the oracle user, execute the following commands in the order as shown::|