|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1 and higher
|Issue||An RSA administrator is unable to import a trusted realm package on the Authentication Manager primary. The rsa-console.log has the following error:|
On the Security Console the following message appears:
The trust is not unique. Either the trust package has already been imported under another name, or the name <realm_name> has already been used.
|Cause||The primary Authentication Manager server and the the new trusted server both have same UUID in the database. This will happen because at some point the newly added trusted server was part of the current primary deployment. Each server must have a unique UUID in order to establish trusted realm.|
|Resolution||To correct the issue,|
Notice that the UUID for the replica in Realm 1 and the primary in Realm 2 are the same. This is the reason why the insertion of a trusted realm fails. Make sure that each server has a unique UUID.
|Workaround||Install a new primary instance in Realm 2 and it will have a unique UUID. Verify the UUID with the SELECT statements above. Once that is done, adding the trusted realm will be successful.|