000036454 - Unable To Select Email Server In Respond Notification Settings After Migrating RSA NetWitness from 10.6.5.x to 11.1

Document created by RSA Customer Support Employee on Jun 27, 2018
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Article Number000036454
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Version/Condition: 11.1
Platform: CentOS
O/S Version: EL7
 
IssueUnable To Select Email server In Respond Notification Settings After Migrating Netwitness from 10.6.5.x to 11.1 and received "No Results Found".

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CauseThe Incident Management notification settings in NetWitness Suite 10.6.x are different from the Respond notification settings available in 11.1, so the existing 10.6.x settings will not migrate to 11.1.
WorkaroundNotification Servers from 10.6.x will not display in the Email Server drop-down list. The email servers settings must be added to the Global Notification Servers (ADMIN > System > Global Notifications > Server tab->Add Email).

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