Article Number | 000036479 |
Applies To | RSA Product Set: RSA NetWitness RSA Product/Service Type: RSA NetWitness |
Issue | When you run "prepare-for-migrate.sh" script for NW v11 upgrade, you may encounter that logcollection service is not stopped as below.
 In this case, you are not able to proceed NW v11 upgrade from 10.6.5. |
Cause | "prepare-for-migrate.sh" script does not properly update the actual log collector's configuration(NwLogcollector.cfg) file. |
Workaround | Please follow these steps to proceed NW v11 upgrade.
1. SSH to Log Collector appliance. 2. Stop Log Collector service # stop nwlogcollector 3. Make a backup of current configuration file before making a change. # cp /etc/netwitness/ng/NwLogcollector.cfg /etc/netwitness/ng/NwLogcollector.cfg.bkup 4. Edit NwLogcollector.cfg and modify values to "false" as below <folder instance="folder" name="odbc" prettyName="odbc"> <config getRoles="everyone" instance="config" maxLength="255" name="begin_collection_on_startup" prettyName="Start Collection on Service Startup" setRoles="logcollection.manage" value="false"/> 5 Start Log Collector service # start nwlogcollector
After above steps, you are able to see that "prepare-for-migrate.sh" script successfully run without any issue. |