000036462 - RSA Archer data feed has "unable to locate file" error for some filenames included in a .zip file.

Document created by RSA Customer Support Employee on Jun 28, 2018
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Article Number000036462
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (SaaS)
RSA Version/Condition:
Platform: Windows
IssueThe RSA Archer data feed configured to process a .zip file fails to process certain filenames inside of the zip file, but has no problems processing other files with different filenames inside of the same zip file.

The error returned by the data feed is:

Unable to locate file '...'. The file will be excluded from field '...'

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CauseAn RSA Archer data feed configured to process zip files can only process filenames inside of the zip file that matches code page 437 encoding. Filenames that are not within code page 437 encoding will fail to process. The code page used by Archer for processing filenames cannot be configured.
WorkaroundThe functionality does not currently exist to configure the code page that Archer will use when processing filenames inside of a ZIP file.

Rename the files inside of the zip file to be code page 437 encoding.