000036494 - Why am I not receiving email notifications for the RSA SecurID Access Service Notifications when I receive other advisories?

Document created by RSA Customer Support Employee on Jun 28, 2018
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Article Number000036494
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service
Platform: RSA Link (community.rsa.com)
IssueI am an RSA SecurID Access customer but I do not seem to have access to the RSA SecurID Access Service Notifications page and am not receiving those email notifications, even though I am receiving other advisories for RSA SecurID Access.

When I navigate to the page I am presented with an Unauthorized error message.  Also, when viewing the RSA SecurID Access Advisories page, the section for Service Notifications displays the following message:

These advisories are only accessible to users with active maintenance contracts. Please log in with a valid user to view the content.

User-added image

CauseBecause the RSA SecurID Access Service Notifications are only applicable to the RSA SecurID Cloud Authentication Service, they are only accessible by RSA SecurID customers who utilize that service and not to others.

Users who do use the service and still experience the issue above may not have their active maintenance contract for the Cloud Authentication Service properly associated with their RSA Link account.
ResolutionIf you believe you should have access to the RSA SecurID Access Service Notifications page but do not then please contact RSA Customer Support and reference this article so that they can assist in providing access and correcting any discrepancies with your RSA Link account.
NotesFor more information about service notifications and other advisories on RSA Link, refer to the RSA Link Frequently Asked Questions and to the following knowledge base articles: