000036477 - nwsetup-tui cannot restore 10.6.5.X backup on new RSA NetWitness Server 11.X

Document created by RSA Customer Support Employee on Jun 28, 2018Last modified by RSA Customer Support Employee on Jan 25, 2019
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Article Number000036477
Applies ToRSA Product Set: RSA NetWitness Logs and Network
RSA Product/Service Type: RSA Netwitness Host
RSA Version/Condition: 11.X
Platform: CentOS
O/S Version: EL7
IssueWhen running nwsetup-tui on the new NW Server and being prompted for the path for previous version backup, the following error occurs:

The specified backup path
'<entered path>'
not appear to contain the backup content.
Please ensure the backup content has been
staged in the specified directory.

User-added image

CauseThe backup may be in a subdirectory of /var/netwitness/database/nw-backup.
Alternatively, there are multiple -network.info.txt files in the path specified.
WorkaroundIf there are multiple -network.info.txt files in the path specified, the workaround is to create a sub-directory in the original path specifically for the NW Server backup.

In the following example, the backup was created 23/June/2018 and so the backup path was /var/netwitness/database/nw-backup/2018-06-23

mkdir -p /var/netwitness/database/nw-backup/2018-06-23/node-zero
cd /var/netwitness/database/nw-backup/2018-06-23
mv <nw_server_original_hostname>* node-zero/
mv *-controldata-mongodb.tar.gz* node-zero/
mv all-systems-master-copy node-zero/

When running nwsetup-tui again, give the backup path to /var/netwitness/database/nw-backup/2018-06-23/node-zero