000036477 - nwsetup-tui cannot restore 10.6.5.X backup on new RSA NetWitness Server 11.X

Document created by RSA Customer Support Employee on Jun 28, 2018
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Article Number000036477
Applies ToRSA Product Set: RSA NetWitness Logs and Network
RSA Product/Service Type: RSA Netwitness Host
RSA Version/Condition: 11.X
Platform: CentOS
O/S Version: EL7
IssueWhen running nwsetup-tui on the new NW Server and being prompted for the path for previous version backup, the following error occurs:

The specified backup path
'<entered path>'
not appear to contain the backup content.
Please ensure the backup content has been
staged in the specified directory.

User-added image

CauseThe backup may be in a subdirectory of /var/netwitness/database/nw-backup.
Alternatively, there are multiple -network.info.txt files in the path specified.
WorkaroundIf there are multiple -network.info.txt files in the path specified, the workaround is to create a sub-directory in the original path specifically for the NW Server backup.

In the following example, the backup was created 23/June/2018 and so the backup path was /var/netwitness/database/nw-backup/2018-06-23

mkdir -p /var/netwitness/database/nw-backup/2018-06-23/node-zero
cd /var/netwitness/database/nw-backup/2018-06-23
mv <nw_server_original_hostname>* node-zero/