000036478 - How do I download the RSA NetWitness Endpoint releases and patches from RSA Link?

Document created by RSA Customer Support Employee on Jun 29, 2018Last modified by RSA Link Team on Mar 27, 2019
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Article Number000036478
Applies ToRSA Product Set: NetWitness Endpoint, ECAT
RSA Version/Condition: 4.4.x, 4.3.x, 4.2.x, 4.1.x, 4.0.x, 3.5.x
Platform: RSA Link (community.rsa.com), RSA Download Central (download.rsasecurity.com)
IssueI need to download the latest RSA NetWitness Endpoint release but I am not sure where to find it on RSA Link.
TasksRSA Link has two primary methods for obtaining product downloads.  In general, incremental downloads--such as service packs, patches and hotfixes--as well as other tools and utilities are available from RSA Link on the product downloads pages.  However, there are exceptions to this with certain products.  Full releases (as well as some incremental downloads) must be obtained via the Version Upgrades portal on RSA Link.

This article will explain how to obtain product downloads for RSA NetWitness Endpoint using both of these methods.
ResolutionRegardless of the method that will be used to download the files, you will need to begin by logging in to RSA Link and navigating to the RSA NetWitness Platform page.  From that page, you will then navigate to DOWNLOADS > RSA NETWITNESS ENDPOINT in the blue drop-down menu and select a version.  (e.g. RSA NETWITNESS ENDPOINT 4.4)

This will take you to the downloads page for that product version, as shown in the screenshot below.

The sections below will now proceed to explain how to obtain the downloads you need using both of the methods referenced previously.

Downloading directly from RSA Link

Any downloads that are available directly from RSA Link will be listed on the downloads page for that version and will appear under one of the following headings: Releases, Service Packs, Patches, Hotfixes, Language Packs or Tools

To access these downloads, simply click on the link for the download(s) you need.

You will then be presented with links to the available downloads for the option that you selected, along with their associated checksums which will either be displayed on the screen or available as a separate download. Clicking these links will begin the downloads.


Downloading via the Version Upgrades portal

All full releases for RSA NetWitness Endpoint must be accessed via the Version Upgrades portal, which can be accessed by clicking on the Version Upgrades button on the version downloads page. This is also the case with a certain service pack and patches releases. For example, all RSA NetWitness Endpoint 4.3.x must be downloaded via the Version Upgrades portal.


Once on the Version Upgrades portal, follow the steps below to locate and download the available packages.
  1. Click on the Upgrade link associated with one of your RSA NetWitness Endpoint assets.

    The asset name may be RSA NETWITNESS ENDPOINT or may be listed as ECAT HOST LICENSE ENH MAINT(PER HOST/MO) or something similar.

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  2. Click on the Continue button which will route you to the RSA Download Central portal where the downloads are located.

    This step may take up to several minutes to complete. Do not click on the Continue button a second time.

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  3. In the Order Detail area, hover over the icon in the far right column of the table and click on the Product List option.
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  4. The Product Information page will appear which displays the most recent version by default on the Current tab, which you can click on to access its download packages.
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    Alternatively, you can click on the Archive tab to view previous versions and access their associated download packages.
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  5. Read the license agreement and then click the I Agree button to continue.
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  6. You will be presented with the option to download the packages individually by clicking on the hyperlinks in the File Name column, or you can use the checkboxes to select the packages you need and use the Download Manager do download them concurrently by clicking on the Download Selected Files.

    The Download Manager functionality is not compatible with later versions of Internet Explorer.

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If you encounter any issues or have questions about this process, please contact RSA Customer Support and reference this article for further assistance.
NotesIf you also need to download a full release for the RSA NetWitness Logs & Network product then refer to the following article:  How to download the full install packages and OVA files for RSA NetWitness Logs & Network