Service Interruption: Version Upgrades Portal on RSA Link (2 Jul 2018)

Document created by RSA Link Team Employee on Jul 2, 2018Last modified by RSA Link Team Employee on Jul 9, 2018
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The issue has been resolved and the Version Upgrades portal is once again functioning normally.

RSA is aware of an issue that began occurring today (July 2, 2018) in which customers are unable to view their RSA products on the Version Upgrades portal (or via the Upgrades tab in the Case Management portal) and therefore are unable to access product downloads in those locations.  This is a known issue and is being urgently investigated in order for the issue to be resolved as quickly as possible.


Users who attempt to access the Version Upgrades portal via one of the links above are able to access the page but only see an option to register new products but do not see any of their existing products.


More information about this error can be found in the following knowledge base article:  000036502 - The Version Upgrades portal on RSA Link is not listing any of my products 


If you have any questions or concerns regarding this information, please contact RSA Customer Support.


Please accept our apology for any inconvenience this may cause.


Thank you,

RSA Link Team