|Applies To||All RSA Customers and Partners|
|Issue||When attempting to download a product full-installer or other download package for my RSA product via the Version Upgrades portal (https://community.rsa.com/version-upgrades) on RSA Link I can access the page but none of my products are listed. Instead I see a blank page with only the option to register new products.|
I see the same thing when I attempt to access the downloads via the Upgrades tab in the Case Management portal (https://community.rsa.com/cases) on RSA Link.
When collecting a network trace there does not appear to be any failures related to the issue, although it does take the page 60 seconds or more to fully load.
|Cause||This issue is likely due to a back-end server issue that must be investigated by RSA.|
|Resolution||If you are encountering this issue, first check the RSA Link home page to see if the issue has already been reported. (If it has then you will see a banner across the top of the page as shown in the example below.) Clicking on the hyperlink in the banner will take you to a notification page that provides more information about the incident.|
If the issue is not already under investigation, please contact RSA Customer Support to report the issue so that it can be corrected as quickly as possible.
|Notes||RSA Customer Support:|
Please engage the RSA Link team immediately through the appropriate channels if this issue is encountered so that it can be investigated.