000036240 - Why do I get an "Unauthorized" message when attempting to access the RSA NetWitness Orchestrator documentation on RSA Link?

Document created by RSA Customer Support Employee on Jul 7, 2018
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Article Number000036240
Applies ToRSA Product Set: NetWitness Orchestrator
RSA Version/Condition: 3.5
Platform: RSA Link (community.rsa.com/orchestrator)
Platform (Other): Web Browser
IssueWhen I click on the Documentation or Release Notes button on the RSA NetWitness Orchestrator page in RSA Link I am presented with an "Unauthorized" error.

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CauseThe RSA NetWitness Orchestrator documentation and release notes are currently only available to users who have an active maintenance contract for the product, as indicated in the disclaimer below the buttons.

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ResolutionFor more information on obtaining an active maintenance contract for RSA NetWitness Orchestrator, please visit the Security Automation and Orchestration page on RSA.com or contact your account manager.

If you already have an active maintenance contract for the product and are still getting the error, please contact RSA Customer Support for further assistance.