Article Number | 000036480 |
Applies To | RSA Product Set: NetWitness Logs & Network RSA Product/Service Type: NetWitness Admin server RSA Version/Condition: 11.1.0.0 Platform: CentOS |
Issue | After upgrading from RSA NetWitness release "10.6.5" to version "11.1" the configuration page of the Log Collector or Log Decoder is not loading up as depicted in the below snapshots:


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Cause | Still to be determined as it could be misconfiguration with salt /chef db.
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Resolution | - Remove Log Decoder, Log Collector and Concentrator services from ADMIN-Services
- Remove Log Hybrid Host from ADMIN-Hosts
- Run following commands below through SSH session with "root" account on following nodes:
- From NW Host [e.g. LogHybrid]
- From NW Admin
- From NW Host [e.g. LogHybrid]
- Run the RSA NetWitness bootstrap script:
nwsetup-tui
- Select “Upgrade” option and select backup files from 10.6.5.
- On the NetWitness UI [NWAdmin] go to "Hosts" page or refresh the page if you have it opened and the LogHybrid should appear automatically to be discovered, enabled and provisioned.
- Then select the install option and deploy select "LogHybrid" for the related services to be installed on the node.
- Now you should be able to open the configuration pages of both LogCollector & LogDecoder properly.
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