RSA SecurID® Software Token for iOS App Currently Unavailable in App Store

Document created by RSA Product Team Employee on Jul 11, 2018Last modified by RSA Product Team Employee on Jul 13, 2018
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Resolved as of 10 am:

 

The RSA SecurID Software Token for iOS app is now available again in the App Store. For more information, see RSA Announces the Release of RSA SecurID® Software Token 2.4.4 for iOS

 

Update as of 5 pm ET: The RSA SecurID Software Token for iOS app is being published to the App Store. We will notify you when you can update to the latest version.

 

Update as of 1 pm ET: RSA and Apple are making progress to make the RSA SecurID Software Token app live. Please note that the RSA SecurID Authenticate App is for environments that include the Cloud Authentication Service. The RSA SecurID Authenticate App is not a substitute for the RSA SecurID Software Token app in RSA Authentication Manager only environments. We will provide another update at 5 pm ET.

 

Update as of 10 am ET: RSA is working to resolve the issue that removed RSA SecurID Software Token for iOS from the Apple App Store yesterday. We have an updated version of the app and are working with Apple to make it available as soon as possible. Apple has a review process to make the app live again. We are urgently working with Apple to make the app live soon. We realize the inconvenience this has caused our customers. We will provide another update at 1 pm ET.

 

Summary:

The RSA SecurID Software Token for iOS app is currently unavailable in the App Store. This morning, we published a new version of the app but found issues with rollout. We pulled the app from the store to avoid affecting all customers. We are working quickly to put the app back in the App Store.

 

For additional documentation, downloads, and more, visit the RSA SecurID Access page on RSA Link.

 

EOPS Policy:

RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details.

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