000036521 - RSA SecurID Software Token 2.4.2 for iOS requires a reboot of the device when launched a second time

Document created by RSA Customer Support Employee on Jul 12, 2018Last modified by RSA Customer Support Employee on Jul 13, 2018
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Article Number000036521
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: SecurID Software Token for iOS
RSA Version/Condition: 2.4.2
  • When a user opens the RSA SecurID Software Token 2.4.2 for iOS app, it shows the RSA SecurID app screen then a black screen for a second and finally it goes back to the home scree.
  • If the user restarts the application it works fine; however, if the user tries to open the app again, it crashes.
  • Uninstalling the app then installing it again and importing the token again does not make any difference. 
  • This behavior occurs in iOS versions 11.1, 11.3 and 11.4.
  • All devices are managed by Mobile Iron; however, the SecurID application is not deployed or managed by Mobile Iron. 
CauseThis issue has been reported as defect SWTIPHONE-273.
ResolutionThis issue has been resolved in RSA Software Token 2.4.4 for iOS. Downloading and installing the new version from App store resolves the issue.

See advisory at https://community.rsa.com/docs/DOC-94211