000036442 - RSA Authentication Manager 8.x database backup fails

Document created by RSA Customer Support Employee on Jul 13, 2018
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Article Number000036442
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 
Issue
The article explains how to workaround when the backup fails on on Authentication Manager 8.x
 


User-added image


In the UI's Advanced Status View, the following will be the error message


Start export of systemfields.properties...
Completed export of systemfields.properties.
Starting RADIUS backup..
Backing up RADIUS data to /opt/rsa/am/backup/staging/radius-data/RADIUS_DATA_BACKUP
Start the RADIUS Backup
RADIUS Backup succeed, and the dump files is located at /opt/rsa/am/backup/staging/radius-data/RADIUS_DATA_BACKUP

Backing up RADIUS dictionary...
Successfully backed up RADIUS dictionary to /opt/rsa/am/backup/staging/radius-dict
Backing up RADIUS configuration files...
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/securid
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/sdconf.rec
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/vendor.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/ttlsauth.aut
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/spi.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/securid.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/sbrd.conf
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/radius.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/peapauth.aut
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/events.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/eap.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/classmap.ini
Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/account.ini
Successfully backed up RADIUS configuration files.
RADIUS log location: /opt/rsa/am/radius
RADIUS report location: /opt/rsa/am/radius/authReports
Backing up RADIUS audit logs...
Successfully backed up RADIUS audit logs to /opt/rsa/am/backup/staging/radius-logs
Backing up RADIUS certificate...
Successfully backed up RADIUS certificate to /opt/rsa/am/backup/staging/radius-certs

Failed to backup database. Error: 091 V. I. e1M104400$ 4)nl 4 0.40/PM.F409)14 z 4 0**) 0I0"100700'01000000? *TV
OS 4140VIAW nit•=0400.).404)P.00kiP4+5)KOTIPW0.004>io.sSOKS4AODU-401400090400S4Dye.?).KYCURv.wwopEll>14.14)04404>1i^40404.0--40. x O@I 0.000^ OK.40K6 104 !
.C1131011•FJJ @41).04.14.41.404: a 4>4.44us .te 3 .1H04000<q11.441■0Q 440 40> Od 4>L11>ML 9•-    

Failed to backup database. Error:
An error occurred while backing up on the system:

• Failed to backup database

• Please call customer support. For details, check the Advance Status View.

Error:
Failed to perform a database backup.
CauseAlthough it is not completely clear to as to why the database is corrupted, two plausible reasons that can cause database corruption are:
  1. An Authentication Manager upgrade,and/or
  2. Tampering with the Authentication Manager database.
Workaround
  • Promote an Authentication Manager replica to primary, under Maintenance. Refer to the RSA Authentication Manager Administrator Guide for your version for instructions on how to promote a replica to primary.
  • Redeploy the Authentication Manager from the latest backup or VM snapshot.

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