Reminder: Important information regarding the upcoming RSA NetWitness Live hosted environment migration

Document created by RSA Product Team Employee on Jul 16, 2018
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Summary:

To provide a more robust hosting environment that allows us to more easily expand our future service offerings, we will be migrating our NetWitness Live hosted services to the Cloud services. This migration will be taking place starting July, 27th. As part of this migration, customers will be required to make changes to their network configuration to accommodate new interface IP address that RSA will use. All the URLs will point to the same IP.

 

URL

Existing IP

New IP

smcupdate.emc.com  

69.195.204.203        

52.224.176.196

cloud.netwitness.com

69.195.204.204       

52.224.176.196

liveecat.rsa.com   

69.195.204.201

52.224.176.196

cms.netwitness.com 

69.195.204.202      

52.224.176.196

 

IMPORTANT:

• If you have any firewall rules supporting connectivity to either service that specifies the soon-to-be-retired IP addresses, then these, too, will need to be removed or replaced with the new IP addresses either during the migration window or shortly thereafter.
• It is important, however, that customers do not remove or modify their existing network configurations before the migration to ensure continued service.
• If you have connection issues after the cutover please keep in mind that depending on the global DNS name propagation time and your internal DNS servers, this change might take longer than expected.
• You must use the URLs to connect to the NetWitness Live services.

 

MIGRATION SCHEDULE:

URL

Migration Date / Time

Downtime

smcupdate.emc.com  

July, 27th 10pm ET - July, 28th 2am ET

Up to 4 hours

liveecat.rsa.com   

July, 27th 10pm ET - July, 28th 2am ET

Up to 4 hours

cloud.netwitness.com

August, 3rd 10pm ET - August, 4th 2am ET

Up to 4 hours

cms.netwitness.com 

August, 3rd 10pm ET - August, 4th 2am ET

Up to 4 hours

 

For additional documentation, downloads, and more, visit the RSA NetWitness Platform page on RSA Link.

 

EOPS Policy:

RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details.

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