|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.2 P05, 7.0.2 P06, 7.0.2 P07
|Issue||RSA Identity Governance and Lifecycle Workflow nodes that leverage the SOAP create ticket capability fail with the following error in the Workflow node:|
|Cause||This is a known issue in the following versions|
This issue is resolved in the JDK 1.7.0_171 JDK inclued in upgradeJDK17_v005.tar as part of the following patch.
Customers may also upgrade to the following version which does uses a different JDK which does not have this issue.
|Notes||This affects the ServiceNow collector.|