Article Content
Article Number | 000036522 |
Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Product/Service Type: Appliance RSA Version/Condition: 7.0.2 P05, 7.0.2 P06, 7.0.2 P07 |
Issue | RSA Identity Governance and Lifecycle Workflow nodes that leverage the SOAP create ticket capability fail with the following error in the Workflow node:
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Cause | This is a known issue in the following versions
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Resolution | This issue is resolved in the JDK 1.7.0_171 JDK inclued in upgradeJDK17_v005.tar as part of the following patch.
Customers may also upgrade to the following version which does uses a different JDK which does not have this issue.
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Notes | This affects the ServiceNow collector. |