000036526 - How can I change the On-Demand Authentication (ODA) PIN for my RSA Link account?

Document created by RSA Customer Support Employee on Jul 14, 2018Last modified by RSA Customer Support Employee on Jul 14, 2018
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Article Number000036526
Applies ToAll RSA Link users
IssueI want to change my On-Demand Authentication (ODA) PIN to be something that is easier for me to remember.
ResolutionYou can easily update your On-Demand Authentication (ODA) PIN within the RSA Self-Service Console by performing the steps below.
  1. Navigate to the RSA Self-Service Console here:  https://community.rsa.com/selfservice
  2. Enter the email address associated with your account in the User ID field and press Enter or click OK.
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  3. Select Password as the Authentication Method and then click the Log On button.
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  4. Enter your password and press Enter or click the Log On button.
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  5. Once logged in to the RSA Self-Service Console, click on the change PIN hyperlink under the On-Demand Authentication section.
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  6. Enter your current PIN and then enter the new PIN you wish to use in the following two fields, then click the OK button.
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  7. If the operation was successful you will see a green banner displayed when returned to the RSA Self-Service Console landing page.
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If you experience any issues with the steps above, please contact RSA Customer Support by submitting the form at https://community.rsa.com/contact.
NotesAdditional information can be found in the resources below.