000036526 - How can I change the On-Demand Authentication (ODA) PIN for my RSA Link account?

Document created by RSA Customer Support Employee on Jul 14, 2018Last modified by RSA Customer Support Employee on Jul 14, 2018
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000036526
Applies ToAll RSA Link users
IssueI want to change my On-Demand Authentication (ODA) PIN to be something that is easier for me to remember.
ResolutionYou can easily update your On-Demand Authentication (ODA) PIN within the RSA Self-Service Console by performing the steps below.
  1. Navigate to the RSA Self-Service Console here:  https://community.rsa.com/selfservice
     
  2. Enter the email address associated with your account in the User ID field and press Enter or click OK.
     
    User-added image
     
  3. Select Password as the Authentication Method and then click the Log On button.
     
    User-added image
     
  4. Enter your password and press Enter or click the Log On button.
     
    User-added image
     
  5. Once logged in to the RSA Self-Service Console, click on the change PIN hyperlink under the On-Demand Authentication section.
     
    User-added image
     
  6. Enter your current PIN and then enter the new PIN you wish to use in the following two fields, then click the OK button.
     
    User-added image
     
  7. If the operation was successful you will see a green banner displayed when returned to the RSA Self-Service Console landing page.
     
    User-added image
     
If you experience any issues with the steps above, please contact RSA Customer Support by submitting the form at https://community.rsa.com/contact.
NotesAdditional information can be found in the resources below.

Attachments

    Outcomes