|Applies To||RSA Product Set: Archer|
RSA Product Version: 6.2 P4 and newer
|Issue||After upgrading RSA Archer 6.2 P4 and newer, record open/save/save and close increases from (for example) ~6 seconds to ~24 seconds or greater.|
Additionally, if you can see/measure the calls going to the DB this goes from ~890 to ~9810.
This can be seen in SQL traces, Dynatrace tools, and timing in the RSA Archer UI.
|Cause||SiteMinder references and lines in the web.config file.|
Version 6.4 P2 also adds additional security that is enabled in the web.config file.
Edit the web.config to enable HTTPS and Siteminder integration. Doing so will bring the performance back to normal.
Additionally, there is not a need to call all the siteminder.dlls in the web.config file. Therefore, the CA .dll references can be removed from the RSA Archer web.config file.
|Workaround||As a workaround, disable Siteminder protection for /default.aspx.|