Article Content
Article Number | 000036548 |
Applies To | RSA Product Set: Archer RSA Product Version: 6.2 P4 and newer |
Issue | After upgrading RSA Archer 6.2 P4 and newer, record open/save/save and close increases from (for example) ~6 seconds to ~24 seconds or greater. Additionally, if you can see/measure the calls going to the DB this goes from ~890 to ~9810. This can be seen in SQL traces, Dynatrace tools, and timing in the RSA Archer UI. |
Cause | SiteMinder references and lines in the web.config file. Version 6.4 P2 also adds additional security that is enabled in the web.config file. |
Resolution | Edit the web.config to enable HTTPS and Siteminder integration. Doing so will bring the performance back to normal.
Additionally, there is not a need to call all the siteminder.dlls in the web.config file. Therefore, the CA .dll references can be removed from the RSA Archer web.config file. |
Workaround | As a workaround, disable Siteminder protection for /default.aspx. |