000036548 - Siteminder integration is resulting in performance issues in RSA Archer

Document created by RSA Customer Support Employee on Jul 21, 2018•Last modified by RSA Customer Support Employee on May 23, 2019
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Article Number000036548
Applies ToRSA Product Set: Archer
RSA Product Version: 6.2 P4 and newer
IssueAfter upgrading RSA Archer 6.2 P4 and newer, record open/save/save and close increases from (for example) ~6 seconds to ~24 seconds or greater.

Additionally, if you can see/measure the calls going to the DB this goes from ~890 to ~9810.

This can be seen in SQL traces, Dynatrace tools, and timing in the RSA Archer UI.
CauseSiteMinder references and lines in the web.config file.
Version 6.4 P2 also adds additional security that is enabled in the web.config file.
Resolution

Edit the web.config to enable HTTPS and Siteminder integration. Doing so will bring the performance back to normal. 

Add the following line to the file: 




<add name="CASiteMinderWebagentModule" preCondition="integratedMode,bitness64" />


Additionally, there is not a need to call all the siteminder.dlls in the web.config file. Therefore, the CA .dll references can be removed from the RSA Archer web.config file.

WorkaroundAs a workaround, disable Siteminder protection for /default.aspx.

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