on Jul 26, 2018Article Content
| Article Number | 000036561 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.3.0, 8.3.0.1, 8.2.1.8 Platform: Dell 630 and Dell 230 hardware appliances |
| Issue | PING 4.0 image backup software can be run from a local DVD or remotely with the PING software disk-mounted through iDRAC. When tested to run remotely on the newer Dell 630 and 230 hardware appliances, the PING 4.0 software boots and the splash screen displays inside the iDRAC window, as shown: At this point, the keyboard fails to work (nothing typed on the keyboard shows on the display). Both the virtual keyboard through iDRAC and a physical keyboard that is connected directly to the Dell hardware are both unresponsive. Because of this, the backup procedure cannot be initiated. |
| Cause | The GRUB boot options included a command to disable Message Signaled Interrupts (MSI), which prevent a device from generating an interrupt using an inbound Memory Write on its PCI bus, thus forcing it to instead assert a device IRQ pin. In other words, keyboard functionality is lost. |
| Resolution | To resolve the issue for the boot with the PING-4.00.iso in a virtual drive from the iDRAC on the R630, etc., follow the steps below:
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