000036525 - After an upgrade to RSA Authentication Manager 8.3.patch 1, unable to access Operations Console via IP address

Document created by RSA Customer Support Employee on Jul 27, 2018Last modified by RSA Customer Support Employee on Jul 27, 2018
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Article Number000036525
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.3 patch 1 (
  • Prior to the upgrade to RSA Authentication Manager 8.3 patch 1, the Operations Console could be accessed by using the IP address in the URL, such as
  • After the upgrade, the Operations Console is not accessible using the IP address, but can be accessed with the FQDN (https://am83.vcloud.local/operations-console).
ResolutionTo solve this issue 
  1. Open SSH connection to the primary Authentication Manager server.
  2. Login with the rsaadmin user and password.

Note that during Quick Setup another user name may have been selected. Use that user name to login.

  1. Navigate to /opt/rsa/am/utils:

login as: rsaadmin
Using keyboard-interactive authentication.
Password:<enter operating system password>
Last login: Wed Jun 20 05:24:51 2018 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am83p:~> cd /opt/rsa/am/utils

  1. Type the command ./rsautil store -a add_config ims.trustedhost.whitelist.custom "<IP_address(es)_for_Authentication_Manager_primary>" GLOBAL STRING, where the IP address(es) are a quote encapsulated, comma-separated list of the IP addresses for the of the primary instance.  For example:

rsaadmin@am83p:/opt/rsa/am/utils> ./rsautil store -a add_config ims.trustedhost.whitelist.custom ",” GLOBAL STRING
Please enter OC Administrator username: <enter Operations Console administrator user name>
Please enter OC Administrator password: <enter Operations Console administrator user password>
psql.bin:/tmp/7382af17-9d08-40b6-8879-da1cb0fd2fcf6845527152905396409.sql:108: NOTICE:   Added the new configuration parameter "ims.trustedhost.whitelist.custom" with the value ","

(2 rows)


  1. Now restart the Authentication Manager services on the primary:

rsaadmin@am83p /opt/rsa/am/utils> cd /opt/rsa/am/server
rsaadmin@am83p /opt/rsa/am/server> ./rsaserv restart all

  1. Access the Operations Console interface using the IP address of the server.