000036467 - Authentication error with LDAP user assigned the Super Admin role while providing additional credentials to the RSA Authentication Manager 8.x Operations Console

Document created by RSA Customer Support Employee on Jul 27, 2018Last modified by RSA Customer Support Employee on Aug 1, 2018
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Article Number000036467
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x }
IssueWhen logging in to the Authentication Manager Operations Console as the Operations Console administrator, additional credentials are required to access certain functions.  This requires entering the credentials for a super admin user.  If this super admin user is in the external identity source, this error can be seen:

Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator.

This article explains how to resolve the error.
CauseOnly internal database users of RSA Authentication Manager that are assigned a super admin role can be used in the additional credentials page on the Operations Console.
ResolutionThe issue can be resolved with either of the following options:
  1. Create a new user within the internal database and assign that user the super admin role, or
  2. Select an existing user within the internal database and assign the user the super admin role.