000036567 - How to re-register RSA SecurID Access mobile devices after global LDAP email address change

Document created by RSA Customer Support Employee on Jul 28, 2018Last modified by RSA Customer Support Employee on Nov 22, 2018
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Article Number000036567
Applies ToRSA Product Set:  SecurID Access
IssueModifying user email addresses in Active Directory/LDAP identity source (for example, globally changing the email domain) causes issues with already registered user devices.
ResolutionTo avoid administratively un-registering user devices perform the following steps to allow users to re-register their device with a new email address:
  1. Change user email address in AD/LDAP
  2. Re-synchronize any affected identity source
  3. Instruct users to re-enroll devices using new email address