000036568 - Installing a new license on RSA Authentication Manager

Document created by RSA Customer Support Employee on Jul 30, 2018Last modified by RSA Customer Support Employee on Jul 30, 2018
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Article Number000036568
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  7.1, 8.x
IssueThis article provides steps on uploading a new license to an existing Authentication Manager deployment.

Authentication Manager licenses are stackable, as long as the license numbers are the same between the old license number and new license number.

Resolution

Before applying the new license



  1. Login to the Authentication Manager primary server's Security Console as a super admin user.
  2. Navigate to Setup > License > Status and click View Installed Licenses
  3. Click on the context arrow next to the License ID number and choose View
  4. Compare the license serial number visible in the Security Console to the license number in the license .xml file you received, specifically the license:customerAccountId value.
  5. If the license numbers are the same, the new license can be installed immediately.  Licenses for Authentication Manager are stackable and the new license will be added on top of the existing license.


If the license numbers are the same


If the license numbers are the same, the new license can be installed immediately.  

  1. Within the Security Console select Setup > License Add New.  
  2. Browse to the directory containing the new license.xml file and select it.
  3. Click Next then verify that the information regarding your license is correct.
  4. Click the Install button.


If the license numbers are different


Review article 000013162 - The customer account identifier in the license does not match that stored in the system message when installing an RSA Authentication Manager license before continuing.
 

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