000035089 - "Could not connect to RADIUS server. Contact customer support" error when attempting to add a RADIUS client on RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Aug 1, 2018
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Article Number000035089
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 
IssueThe System Activity Monitor (Reporting > Real Time Activity Monitor System Activity Monitor or Reporting > Reports Add New > System Activity) shows the following error:

com.rsa.authmgr.radius.exception.RadiusSystemException: \nInvalid HTTP Status code -500\nReason : Error\n Status Line:HTTP/1.1 500 Error,
     at com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl.processHttpStatusCode(XUIAccessImpl.java:544),
     at com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl.create(XUIAccessImpl.java:142),
     at com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl.create(XUIAccessImpl.java:125),
     at com.rsa.authmgr.internal.admin.radius.impl.RadiusClientAdministrationImpl.createRadiusClientToSBRInTranscation(RadiusClientAdministrationImpl.java:632),
     at com.rsa.authmgr.internal.admin.radius.impl.RadiusClientAdministrationImpl.access$2(RadiusClientAdministrationImpl.java:620),
     at com.rsa.authmgr.internal.admin.radius.impl.RadiusClientAdministrationImpl$1.doInTransaction(RadiusClientAdministrationImpl.java:452),
     at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:130),
     at com.rsa.authmgr.internal.admin.radius.impl.RadiusClientAdministrationImpl.createRadiusClient(RadiusClientAdministrationImpl.java:420),
     at com.rsa.authmgr.internal.admin.radius.impl.RadiusClientAdministrationImpl.createRadiusClient(RadiusClientAdministrationImpl.java:338),
     at com.rsa.authmgr.admin.radius.AddRadiusClientCommand$Executive.execute(AddRadiusClientCommand.java:288),
     at com.rsa.authmgr.admin.radius.AddRadiusClientCommand.performExecute(AddRadiusClientCommand.java:156),
     at com.rsa.command.LocalTarget.executeCommand(LocalTarget.java:121),
     at com.rsa.ims.command.LocalTransactionalCommandTarget.access$0(LocalTransactionalCommandTarget.java:1),
     at com.rsa.ims.command.LocalTransactionalCommandTarget$2.doInTransaction(LocalTransactionalCommandTarget.java:268),
     at com.rsa.ims.command.LocalTransactionalCommandTarget$2.doInTransaction(LocalTransactionalCommandTarget.java:1),
     at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:130),
     at com.rsa.ims.command.LocalTransactionalCommandTarget.executeCommand(LocalTransactionalCommandTarget.java:260),
     at com.rsa.command.CommandServerEngine$CommandExecutor.run(CommandServerEngine.java:933),
     at com.rsa.command.CommandServerEngine$CommandExecutor.run(CommandServerEngine.java:1),
     at com.rsa.ims.security.spi.SimpleSecurityContextImpl.doAs(SimpleSecurityContextImpl.java:113),
     at com.rsa.security.SecurityContext.doAs(SecurityContext.java:439),
     at com.rsa.command.CommandServerEngine.executeCommand(CommandServerEngine.java:445),
     at com.rsa.command.CommandServerEngine.executeCommand(CommandServerEngine.java:373),
     at com.rsa.command.CommandServerBean.executeCommand(CommandServerBean.java:89),
     at com.rsa.command.CommandServerEjb30_vraifm_CommandServerEjb30Impl.__WL_invoke(Unknown Source),
     at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:32),
     at com.rsa.command.CommandServerEjb30_vraifm_CommandServerEjb30Impl.executeCommand(Unknown Source),
     at com.rsa.command.CommandServerEjb30_vraifm_CommandServerEjb30Impl_WLSkel.invoke(Unknown Source),
     at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:696),
     at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230),
     at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:521),
     at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363),
     at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146),
     at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:516),
     at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:119),
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
ResolutionTo resolve the issue, use a simpler shared secret; for example, support1! or 12345.

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