Article Content
Article Number | 000036584 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.2 SP1 |
Issue | The user is using two tokens for authentication.
The sequence of the tokens does not matter. The following error appears in the Authentication Manager server's /opt/rsa/am/server/imsTrace.log, which shows purged dayfiles as true, as shown in bold: 2018-03-06 11:15:40,052, [OARequestHandler2], (Download.java:57), trace.authmgr.oa.download, DEBUG, baesvlodc175v.greenlnk.net,,,,Sending: PolicyData [DA warning days: 7] [Version: 1][DA failed auth limit: 20][Log DA events: true][DA days: 90][DA enabled: true][EAPC enabled: true][EATC enabled: true][Login password integration enabled: false] [Verbose logging: false][Purge day files: true][Agent ID: -121361833][Server time: 1015413340][Agent DB name: <FQDN>] |
Cause | The problem is that the offline day files of Token 1 get renamed then deleted. The issue is on the Authentication Manager server and not on the machine with the RSA Authentication Agent installed. This issue has been reported as defect AM-31997. |
Resolution | This issue has been reported in defect AM-31997. Please contact RSA Customer Support to learn about the fix, which is resolved in Authentication Manager 8.3 patch 3. On replicas running Authentication Manager 8.2 at any patch level, you must replace the oa-8.2.1.6.0.jar file with the updated version of oa-8.2.1.6.0.jar. The hot fix needs to be applied on the replica servers first, then to the primary.
|