|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2 SP1
|Issue||The user is using two tokens for authentication.|
The sequence of the tokens does not matter.
The following error appears in the Authentication Manager server's /opt/rsa/am/server/imsTrace.log, which shows purged dayfiles as true, as shown in bold:
2018-03-06 11:15:40,052, [OARequestHandler2], (Download.java:57), trace.authmgr.oa.download, DEBUG, baesvlodc175v.greenlnk.net,,,,Sending: PolicyData [DA warning days: 7]
[Version: 1][DA failed auth limit: 20][Log DA events: true][DA days: 90][DA enabled: true][EAPC enabled: true][EATC enabled: true][Login password integration enabled: false]
[Verbose logging: false][Purge day files: true][Agent ID: -121361833][Server time: 1015413340][Agent DB name: <FQDN>]
|Cause||The problem is that the offline day files of Token 1 get renamed then deleted.|
The issue is on the Authentication Manager server and not on the machine with the RSA Authentication Agent installed. This issue has been reported as defect AM-31997.
|Resolution||This issue has been reported in defect AM-31997. Please contact RSA Customer Support to learn about the fix, which is resolved in Authentication Manager 8.3 patch 3.|
On replicas running Authentication Manager 8.2 at any patch level, you must replace the oa-184.108.40.206.0.jar file with the updated version of oa-220.127.116.11.0.jar.
The hot fix needs to be applied on the replica servers first, then to the primary.