000036476 - IBM Host On Demand application protected with RSA Authentication Agent 8.0.1 for Web for IIS gives "Error: could not parse launch file. Error at line 162"

Document created by RSA Customer Support Employee on Aug 6, 2018
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Article Number000036476
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Web
RSA Version/Condition: 8.0.1
Platform: Windows
O/S Version: 2012
IssueThe IBM Host On Demand Application is protected with SecurID. It is composed of many URLs and the RSA Authentication Agent for Web protects all of them. For one particular URL, a user sees the message Authentication Succeeded when authenticating with RSA token credentials, but then it downloads the associated user1WS.jnlp file.  When the user tries to open it,  the following error is seen:
Unable to launch the application

When clicking on the Details button, the following error displays:

Error: could not parse launch file. Error at line 162
ResolutionEnsure that
  1. In IIS, under Default Web Site, the options for Enable RSA SecurID Web Access Authentication and Protect This Resource are both checked for the RSA SecurID settings so the website stays protected with the RSA Authentication Agent for Web.
  2. In addition to that, when you expand Default Web Site, there is a Virtual Directory folder associated with this particular Application. Select Virtual Directory and change the RSA SecurID settings inside by un-checking Protect This Resource with RSA SecurID. This way the URL is still protected by the RSA Authentication Agent for Web, but when the JNLP package needs to be downloaded/opened, the user won’t get that Java parsing error.