000036399 - Unexpected error encountered when editing the property of the Links List iView RSA Archer 6.4

Document created by RSA Customer Support Employee on Aug 8, 2018
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Article Number000036399
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6.4, 6.4.0.1, 6.4.0.2
Platform: Windows
IssueUnexpected error encountered when editing the property of Links List iView. The behavior occurs when report links are added using found results from the available links upon creation of the iView.
Symptoms include:

  • Unexpected error encountered when editing the property of the iView.
  • Added report links missing on iView upon creation of the Links List iView.
Unexpected Error editing iView(Links List iView)
CauseThe behavior is caused by adding links using the Find Results found under Available Links when adding links to the iView.
User-added image
ResolutionUpgrade to the fix release 6.4.0.3
WorkaroundThe workaround to avoid this behavior in the affected Archer versions (e.g. 6.4, 6.4.0.1, 6.4.0.2)
When creating new LinkList iView
  • Manually browse and select the report links under Available Links (e.g. End-User Pages)
  • And avoid using report links from Find Results within the Available Links.
If the iView had already been created, 

  • Delete the affected iView from the Dashboard.
  • Re-create the iView.
  • Upon adding links manually browse and select the report links under Available Links (e.g. End-User Pages)

Note: Avoid adding report links through the Find Results within the Available Links.

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