000036611 - How to reset the token PIN in the RSA Authentication Manager 8.x Self-Service Console when the existing PIN is forgotten

Document created by RSA Customer Support Employee on Aug 13, 2018Last modified by RSA Customer Support Employee on Aug 28, 2018
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Article Number000036611
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.x
IssueThis article outlines how a user can reset the PIN from the Self-Service Console without contacting the administrator to clear the forgotten PIN.
 
TasksThe administrator with the super admin role needs to setup the following on Authentication Manager primary server:
  1. From the Security Console, click Setup > Self-Service Settings.
  2. On the Settings page, under Customization, click Enable or Disable Self-Service Features.
  3. Under Set Display Options for Troubleshooting, select Display I forgot my PIN option.

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  1. Click Save.
ResolutionUsers can login to the Self-Service Console using their password and reset their PIN.
  1. Login to the Self-Service Console.
  2. Click on Troubleshoot.

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  1. Click the I forgot my PIN option and click OK.

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  1. When prompted, create and confirm the new PIN then click OK.

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  1. Now test your token and new PIN by entering your user name and passcode then click Test.

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Notes
 

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