000036589 - RSA Authentication Manager 8.x On-Demand Authentication (ODA) via SMS fails with error:"Failed to send message. SSL connection not verified with peer."

Document created by RSA Customer Support Employee on Aug 15, 2018Last modified by RSA Customer Support Employee on Aug 28, 2018
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000036589
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition:  8.x
IssueAfter changing the On-Demand Authentication (ODA) via SMS certificate on Authentication Manager replica servers, the test connection fails with the following error:

Failed to send message. SSL connection not verified with peer. Please check that the certificate you imported is valid for this deployment
 


User-added image
CauseWhen a new certificate for ODA via SMS is imported on the replica servers, a reboot is required.  Failing to do so will result in the error shown above while doing a test connection.
ResolutionReboot all replica servers to resolve the issue.
NotesAlternatively the following error message might be observed:
 
Failed to Send Message SSL connection not verified with peer. Please check that the certificate you imported is valid for the configured SMS provider
 

This message can also be resolved by rebooting the replica server(s).

Attachments

    Outcomes