000036637 - Maximum Tokens Exceeded message while importing RSA SecurID software tokens to the RSA SecurID Software Token for Microsoft Windows

Document created by RSA Customer Support Employee on Aug 21, 2018Last modified by RSA Customer Support Employee on Aug 27, 2018
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Article Number000036637
Applies ToRSA Product Set: SecurID 
Product/Service Type: Software Token Authenticator
IssueWhen importing an RSA SecurID software token to the RSA SecurID Software Token for Microsoft Windows, the following message displays:

Maximum Tokens Exceeded

 User-added image
CauseBy design, only 25 software tokens can be imported to the software token application. Any attempt to import more than this number will throw the error message.
ResolutionDelete any unused or expired software tokens already imported to the RSA SecurID Software Token application, so the number of installed tokens doesn't exceed the threshold value of 25.