000036660 - RSA Archer 6.x offline access gives error "Keyword not supported"

Document created by RSA Customer Support Employee on Sep 7, 2018
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Article Number000036660
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6.x
Platform: Windows
Issue

When running RSA Archer Offline Access for the first time, the error displays in the offline access log:



Failed to start the sync




A sample of the error in the log is shown below:




<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>0</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2018-08-27T04:59:09.4803179Z" />
        <Source Name="Archer.NET" />
        <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
        <Execution ProcessName="Archer.Offline.Tools.Controller" ProcessID="5940" ThreadID="1" />
        <AssemblyVersion>6.4.200.1032</AssemblyVersion>
        <Channel />
        <Computer>workstation</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>Keyword not supported: 'transparentnetworkipresolution'.</Description>
                    <AppDomain>Archer.Offline.Tools.Controller.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Keyword not supported: 'transparentnetworkipresolution'.</Message>
                        <Source>System.Data</Source>
                        <StackTrace>   at System.Data.Common.DbConnectionOptions.ParseInternal(Hashtable parsetable, String connectionString,
                        Boolean buildChain, Hashtable synonyms, Boolean firstKey)
   at System.Data.Common.DbConnectionOptions..ctor(String connectionString, Hashtable synonyms, Boolean useOdbcRules)
   at System.Data.SqlClient.SqlConnectionString..ctor(String connectionString)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnectionOptions(String connectionString, DbConnectionOptions previous)
   at System.Data.ProviderBase.DbConnectionFactory.GetConnectionPoolGroup(DbConnectionPoolKey key, DbConnectionPoolGroupOptions poolOptions,
      DbConnectionOptions&amp; userConnectionOptions)
   at System.Data.SqlClient.SqlConnection.ConnectionString_Set(DbConnectionPoolKey key)
   at System.Data.SqlClient.SqlConnection.set_ConnectionString(String value)
   at System.Data.SqlClient.SqlConnection..ctor(String connectionString, SqlCredential credential)
   at Archer.Offline.Kernel.SqlUtility.GetConnection()
   at Archer.Offline.Kernel.RequestSyncDownloadAction.Execute(SyncContext context)
   at Archer.Offline.Kernel.MasterCompositeAction.Execute(SyncContext context)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
CauseOne of the possible causes for this error is due to an incompatible version of .NET framework installed on the workstation running the offline version of RSA Archer.
 

.NET framework on 4.6.1 or above is required in order to run offline access functionality.



To check the .NET framework version:
  1. Open the registry (Start >Run and type regedit) then click OK.
  2. Open the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\NET Framework Setup\NDP\v4\Full


  1. Check the Release parameter to determine the version of .NET framework.  Sample values and the version is shown below:

  • 4.6.1: 394271
  • 4.6.2: 394806

If the values in your deployment are smaller than 394271, an upgrade to a more recent version of .NET will be required.

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