|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.x 7.1
|Issue||New Change Requests remain in an Open state until ACM is restarted at which point they proceed to progress.|
|Cause||There can be multiple causes for this scenario. This article is about the following root cause:|
A resize operation on datafiles was executed at an earlier time, and the files were resized to a smaller size:
Subsequently, ACM and Oracle needed to increase the size of some of those files again:
Since the datafiles were needed for ACM operations, and file extension was constantly running, no progress on workflows could be made and the requests became stuck in the 'Open' state during that period.
If you are concerned about database growth, please open a case with RSA Support.