Article Content
Article Number | 000036697 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: SecurID Software Token RSA Version/Condition: All |
Issue | When attempting to resynchronize a software token on RSA Authentication Manager 8.x, the following message is seen: Tokencode is incorrect. There was a problem processing your request. Your token cannot be resynchronized. Please contact your administrator. |
Cause | When a software token is distributed in PIN-Pad style; by design, it prompts for a PIN when the software token app is launched. This will then proceed to display a 6- or 8-digit code. Since the PIN is already embedded in the string, the resultant combination is a passcode, not tokencode. Hence, an attempt to resynchronize the token with passcode will fail with this error. |
Resolution |
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