000036700 - Changes to the Manual Fulfillment Node in an AFX Fulfillment Workflow are unable to be saved in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 12, 2018Last modified by RSA Customer Support Employee on Apr 15, 2020
Version 10Show Document
  • View in full screen mode

Article Content

Article Number000036700
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 7.0.2 P06, 7.1.0 P01
 
IssueAfter upgrading to RSA Identity Governance & Lifecycle 7.0.2 P06 or 7.1.0 P01, the Manual Fulfillment node in the Default AFX Manual Fulfillment Subprocess workflow does not show any details.

In addition, if you edit the workflow in the Workflow Editor and select the Manual Fulfillment node for editing, the editor no longer displays any information about the workflow correctly. 
  • The Save, Refresh, Print Model, and Rollback menu options are disabled and the workflow cannot be saved. 
  • The Properties menu for all other nodes will display incorrectly.
  • The Activity Node Properties panel on the right side cannot be expanded or collapsed.
 

User-added image


 
CauseThis issue occurs due to a problem with a new feature of the Manual Fulfillment node in the Default AFX Manual Fulfillment Subprocess workflow introduced in the following RSA Identity Governance & Lifecycle patches.
  • RSA Identity Governance & Lifecycle 7.0.2 P06
  • RSA Identity Governance & Lifecycle 7.1.0 P01
This is a known issue reported in engineering ticket ACM-85972.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patches:
  • RSA Identity Governance & Lifecycle 7.0.2 P08
  • RSA Identity Governance & Lifecycle 7.1.0 P02

 
WorkaroundThe following technique may be used to modify the Default AFX Manual Fulfillment Subprocess workflow and create a new Manual Fulfillment node.

You will not be able to save the workflow if you attempt to edit the Manual Fulfillment node directly, but you can work around this by using the multiple select option of the Workflow editor.   
  1. Open the Default AFX Manual Fulfillment Subprocess workflow in the Workflow editor. In the user interface go to Requests > Workflows > Fulfillment tab {name of workflow}.

Be careful not to click directly on the Manual Fulfillment node.



  1. Left mouse click on the background to enable the multiple selection tool and draw a box around both the Manual Fulfillment node and the Stop node, so that the transition lines are also selected. 

User-added image  


  1. Press the Delete button on your keyboard to delete the selected objects including the Manual Fulfillment node.
  2. Select Yes to confirm you want to delete all selected nodes and transitions.

User-added image


  1. Add a new Manual Fulfillment node and define the new transition elements.

User-added image


  1. Save the new workflow.

 

Attachments

    Outcomes