000036700 - Unable to save changes to the RSA Identity Governance & Lifecycle "Default AFX Manual Fulfillment Subprocess" workflow

Document created by RSA Customer Support Employee on Sep 12, 2018Last modified by RSA Customer Support Employee on Sep 12, 2018
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Article Number000036700
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.0.2
IssueThe Manual Fulfillment node in the Default AFX Manual Fulfillment Subprocess workflow does not show any details.

In addition, if you select the Manual Fulfillment node and attempt to edit it in the Workflow Editor, the editor no longer displays any information about the workflow correctly. 
  • The Save. Refresh, Print Model, and Rollback menu options are disabled and the workflow cannot be saved. 
  • The properties menu for all other nodes will display incorrectly.

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CauseThis issue occurs due to a problem with a new feature of the Manual Fulfillment node in the Default AFX Manual Fulfillment Subprocess introduced in the following patches.
  • RSA Identity Governance & Lifecycle 7.0.2 P06
  • RSA Identity Governance & Lifecycle 7.1.0 P01
Resolution This issue is resolved in the following patches
  • RSA Identity Governance & Lifecycle 7.0.2 P08
  • RSA Identity Governance & Lifecycle 7.1.0 P02
WorkaroundThe following technique may be used to modify the Default AFX Manual Fulfillment Subprocess workflow and create a new Manual Fulfillment node.

You will not be able to save the workflow if you attempt to edit the Manual Fulfillment node directly, but you can work around this by using the multiple select option of the Workflow editor.   
  1. Open the Default AFX Manual Fulfillment Subprocess in the Workflow editor.

Be careful not to click directly on the Manual Fulfillment node.



  1. Left mouse click on the background to enable the multiple selection tool and draw a box around the Manual Fulfillment node and the Stop node, so that the transition lines are also selected. 

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  1. Press the Delete button on your keyboard to delete the selected objects including the Manual Fulfillment node.
  2. Select Yes to confirm you want to delete all selected nodes and transitions.

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  1. Add in a new Manual Fulfillment node and define the new transition elements.

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  1. Save the new workflow.

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