|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Product/Service Type: Soft Appliance
|Issue||The database shows errors right from the startup after an upgrade to SUSE 12 SP4. This patch level is supported on Soft Appliances.|
Examples of errors are as follows:
The database will have memory shortage issues that render it basically unusable. These memory errors may also show as ORA-04030
The database will suffer from severe performance issues.
|Cause||The upgrade to SP4 can introduce this issue depending on what kernel level is involved.|
|Resolution||If you are encountering performance issues and constant and immediate ORA-00600, ORA-07445 and ORA-04030 memory errors right from the database startup after installing SP4, please refer to SUSE Support as this is not an Identity Governance & Lifecycle product-related issue.|
Article 7023167 Database Errors with Kernel 3.0.101-108.57 and 3.0.101-108.60 from SUSE explains the issue with SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4).
Note that in our experience, this may not be restricted to above mentioned kernel levels.
|Workaround||Follow SUSE's advice in this matter.|