000036705 - SUSE 11 SP4 installation causes ORA-00600, ORA-07445 and ORA-04030 database errors in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 12, 2018Last modified by RSA Customer Support Employee on May 1, 2020
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Article Number000036705
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Product/Service Type: Software Bundle
RSA Version/Condition: 7.0.x, 7.1.x
Platform: SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4)
IssueAfter installing SP4 on SUSE 11, Oracle errors are seen when starting the Oracle database and severe performance degradation occurs causing the application to become unusable.

Examples of errors that occur during database startup:

Thu Jun 28 20:35:59 2018
Exception [type: SIGFPE, Integer divide by zero] [ADDR:0x3B3D731] [PC:0x3B3D731, skgmrf_create()+1809] [flags: 0x0, count: 1]
Errors in file /u01/app/oracle/diag/rdbms/avdb/AVDB/trace/AVDB_ora_9756.trc (incident=128001):
ORA-07445: exception encountered: core dump [skgmrf_create()+1809] [SIGFPE] [ADDR:0x3B3D731] [PC:0x3B3D731] [Integer divide by zero]

Thu Jun 28 21:34:14 2018
Errors in file /u01/app/oracle/diag/rdbms/avdb/AVDB/trace/AVDB_m001_15639.trc (incident=124393): 
ORA-00600: internal error code, arguments: [ksvp2presetep:ref], [0x7FE68D73DB38], [], [], [], [], [], [], [], [], [], []

Sometimes ORA-04030 errors are seen as well:

Fri Jun 29 10:28:36 2018 Unable to allocate memory for new incident error in file /u01/app/oracle/diag/rdbms/avdb/AVDB/trace/AVDB_m001_12644.trc:
ORA-04030: out of process memory when trying to allocate 88 bytes (top call heap,kxsphpp)

CauseDepending on the operating system kernel level, the upgrade to SP4 of SUSE 11 may cause this issue. 

This is a known SUSE issue documented in the following SUSE Knowledge Base Article:

Please note this issue may occur in kernel levels not specifically mentioned in the SUSE article.
ResolutionPlease contact SUSE for further assistance.
NotesIf you are encountering the issue reported in this RSA Knowledge Base Article and have not upgraded to SUSE 11 SP4, please contact RSA Identity Governance & Lifecycle Customer Support and mention this RSA Knowledge Base Article ID 000036705 in the case for reference.