on Sep 12, 2018Article Content
| Article Number | 000036705 |
| Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Product/Service Type: Soft Appliance |
| Issue | The database shows errors right from the startup after an upgrade to SUSE 12 SP4. This patch level is supported on Soft Appliances. Thu Jun 28 20:35:59 2018 Thu Jun 28 21:34:14 2018 Errors in file /u01/app/oracle/diag/rdbms/avdb/AVDB/trace/AVDB_m001_15639.trc (incident=124393): ORA-00600: internal error code, arguments: [ksvp2presetep:ref], [0x7FE68D73DB38], [], [], [], [], [], [], [], [], [], [] The database will have memory shortage issues that render it basically unusable. These memory errors may also show as ORA-04030: Fri Jun 29 10:28:36 2018 Unable to allocate memory for new incident error in file /u01/app/oracle/diag/rdbms/avdb/AVDB/trace/AVDB_m001_12644.trc: ORA-04030: out of process memory when trying to allocate 88 bytes (top call heap,kxsphpp) The database will suffer from severe performance issues. |
| Cause | The upgrade to SP4 can introduce this issue depending on what kernel level is involved. |
| Resolution | If you are encountering performance issues and constant and immediate ORA-00600, ORA-07445 and ORA-04030 memory errors right from the database startup after installing SP4, please refer to SUSE Support as this is not an RSA Identity Governance & Lifecycle product-related issue. Article 7023167 Database Errors with Kernel 3.0.101-108.57 and 3.0.101-108.60 from SUSE explains the issue with SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4). Note that in our experience, this may not be restricted to the above mentioned kernel levels. If you encounter ORA-00600 and ORA-07445 errors on your Soft Appliance database that are NOT related to a SUSE upgrade, please contact RSA Customer Support and open a case. |
| Workaround | Follow SUSE's advice in this matter. |